FAQ

1. Return&Refund

Our tooling are tested every day by ourselves to ensure stable quality and high performance. In rare case of quality issue, we can guarantee 100% return, replace or refund of the problematic items.

To report quality issue, you can either email us at info@acediamondtooling.com ,call us 720 464 5542, or message us through our website online chat or contact form in the following.

2. Shipping

Tools are usually delivered to customer’s address in 10~15 days. One week for producing the tools according to order, and one week for express shipping.

Orders are usually shipped by Fedex, UPS, or DHL. If you have preferred shipping agent, leave a note on your order or email us at info@acediamondtooling.com.

We will email you when your order has been shipped out and send you tracking number once available. Order status can also be found on our website your account. We will also keep track of the shipping and make sure the package be delivered to you.

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