1. Returns & Refunds
Our tools are tested daily to ensure stable quality and high performance. In the rare event of a quality issue, we guarantee a 100% return, replacement, or refund for the affected items.
If you need to report a quality concern, you may contact us via:
Email: info@acediamondtooling.com
Phone: 720-464-5542
We are committed to resolving any issues promptly and ensuring your satisfaction.
2. Shipping
Orders are typically delivered within 10–15 days. This includes approximately one week for custom tool production and one week for express shipping.
We generally ship via FedEx, UPS, or DHL. If you prefer a specific shipping carrier, please leave a note at checkout or email us at info@acediamondtooling.com.
Once your order has been shipped, we will notify you by email and provide the tracking number as soon as it becomes available. You can also check your order status anytime in your account on our website. We will monitor the shipment and ensure your package is delivered safely.