Refund Policy
1. Returns
All ACE Diamond Tooling products are carefully inspected and tested to ensure consistent quality and professional performance. We stand behind the quality of our products and will take full responsibility in the rare event of a product quality issue.
Quality Issues
If you receive a defective or damaged product, or experience a product quality issue, please contact us at info@acediamondtooling.com with your order number and details of the issue.
Once the issue is confirmed, we will provide a full refund or free replacement for the affected item(s), according to your preference. If a return is required, we will provide return instructions.
Returns for Non-Quality Issues
Because our products are made to order based on the specifications selected by each customer, we do not accept returns or exchanges for non-quality-related reasons.
This includes, but is not limited to:
- Change of mind or no longer needing the product
- Ordering the wrong model, size, grit, bond, or other specification
- Ordering tooling that is incompatible with your machine
- Other customer ordering errors
If you are unsure about product compatibility or which specification to choose, please contact us before placing your order. We are always happy to help you select the appropriate tooling.
2. Order Cancellation & Modification
Because our products are made to order, please carefully review all product specifications—including model, size, grit, bond, compatibility, and other options—before placing your order.
If you are unsure which product or specification is right for your application, please contact us before ordering.
Order Cancellation
Orders may be cancelled within 24 hours of being placed. After this 24-hour period, production may already be in progress or completed, and cancellation requests can no longer be accepted.
To cancel an order within 24 hours, please submit a cancellation request through your customer account or contact us at info@acediamondtooling.com.
Order Modification
If you need to change your order specifications, such as the model, size, grit, bond, or other options, please contact us within 48 hours of placing your order.
We will do our best to accommodate your request before production progresses. After 48 hours, modifications may no longer be possible depending on the production status of your order.
3. Shipping
Orders are typically delivered within 10–15 business days, including production and shipping time. Because our products are made to order, production generally takes approximately one week, followed by approximately one week for express shipping.
We generally ship via FedEx, UPS, or DHL. If you prefer a specific shipping carrier, please leave a note at checkout or contact us at info@acediamondtooling.com. We will do our best to accommodate your request.
Once your order has shipped, we will send you a shipping confirmation email and provide a tracking number as soon as it becomes available. You can also check your order status at any time by logging into your customer account on our website.
We actively monitor shipments and will assist you if any delivery issues arise.